Each topic provides practical tools that can be applied on the job &mdash where it counts

Active Listening

— Listening for Meanings —

In order to be on top of a team's performance, effective managers keep communication lines open. They are aware of the problems caused by not listening to others and how these problems can impact performance and employee morale.

When we think of listening, we often think of it as the passive side of communication. In Active Listening we explore six active techniques that increase our ability to understand another person's message and to listen beyond their words to their actual meaning.