Each topic provides practical tools that can be applied on the job &mdash where it counts

Internal Customer Service

— Making a Positive Difference —

In today’s environment, great emphasis is placed on treating customers with respect and meeting their needs. Good customer service is essential! What is often overlooked, however, is how internal customers should be treated.

Internal Customer Service helps employees identify their internal customers and learn many techniques for providing excellent service, including listening skills, telephone techniques, assertiveness, time management and managing stress. The result is a more positive working environment, increased productivity and most importantly, a positive impact on external customers.