Each topic provides practical tools that can be applied on the job &mdash where it counts

Impacting Performance

— Enhancing Results —

Every employee needs to know, "What is expected of me in my job?" Those employees who perform at high levels are usually the ones who can easily answer that question. Employees also need to know, "How am I doing?" The most successful managers work to create an environment where employees know what is expected, how they are performing and how they are contributing to the company.

Impacting Performance introduces key steps for creating meaningful expectations, tracking performance against those expectations, and providing powerful performance feedback. Managers hone the skills needed for effective performance management that encourages people to assume responsibility for their performance and seek ongoing growth and development.