Each topic provides practical tools that can be applied on the job &mdash where it counts

Pinpointing Facts

— Saying What You Mean and Meaning What You Say —

When you think about it, clear communication is critical to the success of managers and employees alike. There is not a single management activity that is effective unless the manager clearly communicates. Can you imagine a manager trying to teach or delegate a task if he/she is not clear? What happens when a manager gives corrective feedback that is not objective or understandable?

A technique known as Pinpointing Facts helps managers communicate problems or issues in specific, measurable terms, staying away from commonly used label words (such as bad attitude) that can be misinterpreted. Putting pinpointing into practice promotes understanding and agreement between all parties.

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